Neda E Fashion Return & Refund Policy

1. Return Window

If you receive a damaged, defective, or incorrect product, you can submit a return request within 7 days of package delivery. Requests made after this 7-day period will not be eligible for returns or exchanges.

2. Conditions for Returns

To successfully return a product, it must comply with the following conditions:

• The product must be unused, unwashed, and in its original state.
• Original product tags, packaging, user manuals, accessories, and promotional gifts must be included.
• The delivery invoice or purchase receipt must be presented.

3. Refund Processing

Once our quality assurance team verifies and approves the returned item, your refund will be processed within 3 to 7 business days. Payments will be refunded back to your original source of payment (bKash, Nagad, Rocket, or Bank Transfer). COD orders will be refunded via mobile financial services.

4. Non-Returnable Items

For hygiene and safety reasons, innerwear, cosmetics, fragrances, and custom-made or personalized items are strictly non-returnable.